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Shipping & Delivery

UK:

Orders over £100 will be qualify for free UK mainland delivery. Items on our site displaying a FREE delivery message will be shipped to UK Mainland addresses at no cost. Additional charges may be levied for addresses such as the Scottish highlands, Northern Ireland, Isle of Wight and Isle of Man (e.g.: postal codes AB, DD, IV, KW, PA, PH). All free delivery items are sent using our next day delivery courier service or by Royal mail via a recorded delivery service.

Next Day Courier Service:

For UK customers, orders are normally dispatch using our next day delivery service. This is based on orders received before 12.00pm and all items being in stock with us or with the UK Manufacturer or Importer. This service is only available on working days. This is NOT a guaranteed 'next day delivery' service. Small items will be shipped with Royal Mail Recorded delivery which can take between 1-2 days to arrive.

International:

We Ship World Wide!
No matter where you are in the world we can get your order out to you! 
Shipping quotes are available on both product pages and in the basket, so you can quickly and easily get shipping costs without having to go through the checkout. If our automated shipping options do not list your country or can’t provide a shipping quote, just contact us and we’ll obtain a bespoke shipping quote for you.

Product Availability:

Many of the products are held in stock in our warehouse and we normally dispatch within 1-2 working days from receipt of your order. You will be emailed an estimated time of delivery once your order has been processed.

All other items sent directly from the UK Importer or UK Manufacturer are sent within 1-2 working days from receipt of your order providing they are in stock.

All items that are out of stock with us, the UK manufacturer or Importer will take between 1-3 weeks on average to be either manufactured or delivered from the manufacturer. We will inform you as soon as possible on the estimate time.

Orders with multiple items may occasionally be dispatched from different locations resulting in multiple deliveries.

Delivery Addresses & Undeliverable Packages:

Please note that all orders require a signature on delivery. Please use a delivery address where someone will be available to receive the goods. If you require goods sent to a location that differs from the billing address, please select it from the delivery location menu on the basket page before you place your order online.

Most of our carriers make three attempts to deliver a package. If no one is present to accept the delivery after three attempts, the package will be returned to us.

For items dispatched with Royal Mail recorded delivery will require a signature. If nobody is present to accept delivery it will be returned to the local depot from where it will need to be collected. If uncollected within 14 days the package will be returned to us.

Should a postal carrier return an undeliverable package to us, we will issue a full refund for your items (excluding delivery charges). If you still require the items you ordered, place another order on our website with a different shipping address.